Do a safety reverse test after any adjustment to the garage door and/or opener!

Having a Problem?

1.  The opener doesn't operate from either the door control or the remote control:

• Does the opener have electric power?  Check outlet, wall switch or circuit breaker.
• Have you disabled all door locks?  
• Is the garage door spring broken?  Have it replaced by a garage door professional.
• Repeated operation may have tripped the overload protector in the motor.  Wait 15 minutes and try again.

2.  Opener operates from the remote, but not from the door control:

• Is the door control lit?  If the opener runs, check for a faulty wire connection at the door control, a short under the staples, or a broken wire.

3.  The door operates from the door control, but not from the remote control:

• Is the door control light flashing?  If your model has a lock feature, make sure it is off.
• Program the opener to match the remote control code.  (Refer to opener instructions).

4.  The remote control has short range:

• Change the location of the remote control in your car.
• Check to be sure the antenna on the side or back panel of motor unit extends fully downward.
• Some installations may have shorter range due to a metal door, foil backed insulation, or metal garage siding.

5.  Opener noise is disturbing in living quarters of home:

• If operational noise is a problem because of proximity of the opener to the living quarters, the Vibration Isolator Kit 41A3263 can be purchased and installed to minimize vibration to the house.

6.  The garage door opens and closes by itself:

• Be sure that all remote control push buttons are off.  (Not pushed in).
• Clear memory and re-program all remote controls.  (Refer to opener instructions).
• Check for a faulty wire connection at the door control, a short under the staples, or a broken wire.

7.  The door doesn't open completely:

• Is something obstructing the door?  Are the springs broken?  Remove the obstruction or call a garage door professional to service your door.
• Door is in good working order but now doesn't open all the way.  Increase the up force.  (Refer to opener instructions).
• If the door opens at least 5 feet, the travel limits may need to be increased.  One turn equals 2 inches of travel.  (Refer to opener instructions).

8.  The door stops but doesn't close completely:

• Review the travel limits adjustment procedures in the opener instructions.

9.  The door opens but won't close:

• If the opener lights blink, even slightly, check the safety reversing sensor.  (Refer to opener instructions).
• If the opener lights don't blink and it is a new installation, check the down force.  (Refer to opener instructions).

10. The door reverses for no apparent reason and opener lights don't blink:

• Is something obstructing the door?  Pull the emergency release handle.  Operate the door manually.  If it is unbalanced or binding, call a garage door professional.
• If door reverses in the fully closed position, decrease the travel limits.  (Refer to opener instructions).

11. The door reverses for no apparent reason and opener lights blink for 5 seconds after reversing:

• Check the safety reversing sensor.  Remove any obstruction or align the receiving eye.  (Refer to opener instructions).

12. The opener lights don't turn on:

• Replace the light bulbs (100 watts maximum).  Use a standard neck garage door opener bulb if regular bulb burns out.

13. The opener lights don't turn off:

• Is the light feature on?  Turn it off on the door control.

14. The opener strains or maximum force is needed to operate door:

• The door may be out of balance or the spring(s) may be broken.  Call a garage door professional to service your door.

15. The opener motor hums briefly, then won't work:

• The garage door spring(s) may be broken.  If so, call a garage door professional to replace the spring(s).
• If the problem occurs on the first operation of the opener, door may be locked.  Disable the door lock.

16. The opener won't operate due to power failure:

• Use the emergency release handle to disconnect the trolley.  The door can be opened and closed manually.  When the power is restored, press the door control and trolley will automatically reconnect (unless trolley is in lockout position.)  (Refer to opener instructions).
• The Outside Quick Release or Emergency Vault Release accessory (for use on garage with no service door) disconnects the trolley from outside the garage in case of power failure.  (Refer to opener instructions.

Do a safety reverse test after any adjustments to the garage door and/or opener!